System Certification Services (SCS) is an independent third-party ISO Certification Body providing ISO/IEC 20000-1 Certification in Dubai. We certify organizations implementing IT Service Management Systems (ITSMS) to improve service quality, enhance customer satisfaction, strengthen IT governance and deliver reliable IT services through internationally recognized certification.
Dubai has become one of the Middle East's leading technology and digital transformation hubs. Organizations delivering IT services are expected to provide reliable, secure and customer-focused services while maintaining consistent service quality and operational efficiency. ISO/IEC 20000-1 provides the internationally recognized framework for managing IT services effectively.
ISO/IEC 20000-1:2018 specifies the requirements for establishing, implementing, maintaining and continually improving an IT Service Management System (ITSMS). It enables organizations to standardize IT service delivery, improve incident management, strengthen service continuity and enhance customer satisfaction.
Organizations operating within Dubai Internet City, Dubai Silicon Oasis, Dubai Digital Park, Dubai South, DIFC, Dubai Airport Free Zone (DAFZA), Dubai Knowledge Park and Business Bay increasingly implement ISO/IEC 20000-1 Certification to demonstrate internationally recognized IT service management capabilities and improve business competitiveness.
System Certification Services conducts impartial third-party certification audits against ISO/IEC 20000-1:2018 through experienced auditors using internationally accepted certification requirements. Our certification process provides confidence that your IT Service Management System has been independently evaluated by a competent Certification Body.
Deliver consistent, reliable and customer-focused IT services across your organization.
Improve service delivery, responsiveness and service performance.
Establish effective controls for managing IT services and service providers.
Demonstrate globally recognized IT service management best practices.
Organizations delivering managed IT services, infrastructure support and technical solutions.
Cloud infrastructure, SaaS, PaaS and hosting providers improving service delivery and governance.
Companies managing IT infrastructure, networks, cybersecurity and business technology services.
Technology organizations providing software solutions, application support and digital platforms.
Organizations delivering communication services, network infrastructure and digital connectivity.
FinTech organizations delivering secure, reliable and customer-focused digital financial services.
System Certification Services (SCS) follows an impartial third-party certification process in accordance with ISO/IEC 20000-1:2018 and internationally accepted certification requirements. Our certification audits verify that your IT Service Management System (ITSMS) effectively manages IT services, customer requirements, service delivery and continual improvement.
We review your organization's IT services, operational locations, employee strength, service catalogue, technology infrastructure and certification scope to establish the certification programme.
Our auditors review your IT Service Management System documentation, service management policies, service catalogue, incident management, change management and organizational readiness.
An on-site certification audit verifies implementation of ISO/IEC 20000-1 requirements across IT service delivery, service desk operations, service continuity, supplier management, configuration management and performance monitoring.
If nonconformities are identified during the audit, corrective actions are implemented and verified before certification approval.
Following successful completion of the certification audit, an independent certification decision is made and the ISO/IEC 20000-1 Certificate is issued.
Annual surveillance audits verify continued conformity, service performance and continual improvement throughout the three-year certification cycle.
Dubai is one of the fastest-growing digital economies in the Middle East. Organizations increasingly depend on reliable IT infrastructure, cloud services, cybersecurity, software platforms and managed services to support business growth and customer expectations. ISO/IEC 20000-1 helps organizations establish internationally recognized IT service management practices.
Organizations operating within Dubai Internet City, Dubai Silicon Oasis, Dubai Digital Park, DIFC, Dubai South, Dubai Airport Free Zone (DAFZA), Business Bay and Dubai Knowledge Park increasingly implement ISO/IEC 20000-1 Certification to improve IT governance, strengthen customer confidence and deliver consistent service quality.
A certified IT Service Management System improves service planning, incident response, service continuity, change management, supplier management, customer satisfaction and continual improvement throughout the service lifecycle.
Provide reliable, measurable and customer-focused IT services.
Improve service availability, responsiveness and overall customer experience.
Implement internationally recognized service management processes and controls.
Increase operational efficiency while supporting continual service improvement.
The cost of ISO/IEC 20000-1 Certification depends on organization size, employee strength, operational complexity, IT service portfolio, number of locations, certification scope and audit duration. Certification programmes are established using internationally accepted certification requirements.
System Certification Services provides transparent and competitive certification fees for organizations throughout Dubai. Every quotation is prepared according to the organization's IT services, operational activities and certification scope without hidden costs.
The number of employees influences audit duration and certification planning.
The complexity and number of IT services determine certification activities.
Organizations delivering IT services across multiple sites require additional certification planning.
The IT services, infrastructure and operational activities included determine the certification programme.
System Certification Services (SCS) is an independent third-party ISO Certification Body providing ISO/IEC 20000-1 Certification throughout Dubai and the UAE. Our experienced auditors conduct impartial certification audits in accordance with ISO/IEC 20000-1:2018 and internationally accepted certification requirements, helping organizations demonstrate effective IT Service Management Systems.
We certify organizations operating throughout Dubai Internet City, Dubai Silicon Oasis, Dubai Digital Park, DIFC, Dubai South, Dubai Airport Free Zone (DAFZA), Business Bay, Dubai Knowledge Park and other technology hubs across Dubai.
Whether your organization provides managed IT services, cloud computing, software development, cybersecurity, telecommunications, data centre services or enterprise technology solutions, SCS provides internationally recognized ISO/IEC 20000-1 Certification that demonstrates your commitment to service excellence, customer satisfaction and continual improvement.
Organizations delivering managed IT infrastructure, cloud management, helpdesk support and outsourced technology services.
Cloud hosting, SaaS, PaaS, IaaS and managed cloud organizations delivering reliable digital services.
Software developers, application providers and digital solution companies improving IT service delivery.
Organizations operating enterprise data centres and colocation facilities with structured IT service management.
Security operations centres, cybersecurity providers and managed security service providers.
FinTech organizations delivering secure and reliable digital banking and payment services.
Telecom operators managing communication infrastructure and digital connectivity services.
Government organizations managing enterprise IT infrastructure and public digital services.
Large organizations managing internal IT operations, business applications and enterprise technology platforms.
ISO/IEC 20000-1:2018 is the internationally recognized standard for IT Service Management Systems (ITSMS). It helps organizations establish effective processes for delivering reliable, customer-focused IT services.
ISO/IEC 20000-1 is suitable for IT companies, managed service providers, cloud service providers, software development companies, data centres, telecommunications companies, FinTech organizations and enterprise IT departments.
The certification timeline depends on organization size, IT service complexity, operational maturity, number of locations and readiness of the IT Service Management System.
Certification fees depend on employee strength, service scope, operational complexity, number of locations and audit duration. Contact SCS for a customized quotation.
ISO/IEC 20000-1 Certification remains valid for three years with annual surveillance audits to verify continued conformity and continual improvement.
Yes. Eligible organizations can transfer their existing ISO/IEC 20000-1 Certification to System Certification Services through our certification transfer process.
We provide ISO/IEC 20000-1 Certification throughout Dubai Internet City, Dubai Silicon Oasis, Dubai Digital Park, DIFC, Dubai South, Dubai Airport Free Zone (DAFZA), Business Bay, Dubai Knowledge Park and all major technology and commercial districts across Dubai.
System Certification Services provides internationally recognised certification services across Dubai, Abu Dhabi, Sharjah and all Emirates. Our experienced certification team helps organisations achieve certification quickly, professionally and cost-effectively.
Complete the form below and one of our ISO certification specialists will contact you shortly.
+971 50 302 4312
scs@scscertification.com
System Certification Services (SCS) is an independent third-party ISO Certification Body providing ISO/IEC 20000-1:2018 certification throughout Dubai. Our certification audits evaluate IT Service Management Systems against internationally recognized requirements, helping organizations improve service quality, strengthen IT governance and consistently deliver reliable technology services.
Dubai has established itself as a leading regional technology hub through continued investment in digital transformation, smart government initiatives and innovation ecosystems. Organizations operating within Dubai Internet City, Dubai Silicon Oasis, Dubai Digital Park, DIFC, Dubai South, Dubai Airport Free Zone (DAFZA), Business Bay and Dubai Knowledge Park increasingly implement ISO/IEC 20000-1 Certification to improve IT service delivery and strengthen customer confidence.
ISO/IEC 20000-1 Certification enables organizations to improve incident management, service continuity, service level management, change management, supplier management and continual service improvement. Certification demonstrates internationally recognized best practices for IT service management while supporting operational excellence and customer satisfaction.
System Certification Services provides ISO/IEC 20000-1 Certification for managed service providers, cloud service providers, software companies, cybersecurity organizations, data centres, telecommunications providers, FinTech companies and enterprise IT departments throughout Dubai through an independent, transparent and internationally recognized certification process.